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FAQ

Frequently Asked Questions

In search of an answer to a burning question about our services?

You’ve come to the right place!

If however you are already a user of our services and are feeling a bit lost in regards to various how-tos,

please check out our Knowledge Base.

General

What does 45- day guarantee on services mean?

45-day warranty on our services means that in case you are not satisfied with our services and ask for a refund in the first 45 days from activation (no reason given) we shall fully refund the amount paid.

Reimbursement does not include domain registration and purchase of SSL certificate, because those services can not be canceled once they are activated, but they can be used elsewhere without any issues.

 

Do you sell or give access to my data to a third party?

No! Nextcloud and ownCloud both offer a totally private and secure home for your data!

Webo.cloud will never sell or disclose any of your data stored in your Nextcloud or ownCloud account with a third party!

For more info on privacy, please check out our Privacy Policy or Privacy at Webo pages.

Is my data secure with webo.cloud?

Yes your data is safe and secure.

For the added safety of your data, we routinely perform full daily backups on a separate server in a safe remote location.

Our servers are hosted in the SO 27001 certified data center in EU with advance DDoS protection. 

Where in EU are your servers located?

The majority of our servers are located in datacenters in Germany. One in Nuremberg, the other in Falkenstein.

The rest are located in Finland’s capital – Helsinki.

 

Why do you need my personal information to order?

Our Revenue Service and international tax laws obligate us to do so.

We store this information only as long as it’s required by these laws and remove it as soon as we’re allowed. Our intent is to complete any and all transactions in compliance with the law. We also want to know who we are doing business with in order to build a relationship based on trust.

 

What payment methods do you accept?

We accept the following payment methods:

– Direct bank transfer
– PayPal
– Credit cards: VISA, MasterCard, Diners, American Express, Discover and JCB

Nextcloud

I am relatively new to this ``cloud`` thing, but I would love to try it out! Which plan do you recommend?

Nextcloud Free, Subscribe, Single or even Single Secure are perfect options for an inexperienced user who wants to try out Nextcloud.

All  are set up and ready to use and explore immediately. No extra steps necessary.

What apps are available to me under the Nextcloud Free account?

Apps available on our Nextcloud Free accounts are: Files, Calendar, Contacts, Mail, Tasks, Gallery, TOTP, Notes, Collabora Online and OnlyOffice document editors.

What is the difference between the Free account and the Subscribe option?

The main difference between the two is in the amount of available apps.

Nextcloud Subscribe has access to basically the same apps as the Nextcloud Single plan has. For more details on which apps are those, check out our Nextcloud Single page.

And how about the difference between Subscribe and Single plans?

The answer here is also very simple – It’s all about the disk space.

Nextcloud Single allows you to get all the space you might ever need, or wish for… Nextcloud Subscribe doesn’t.

I'm interested in using encryption on my account. Which plans support end-to-end or server-side encryption, or both?

Nextcloud Admin and Single Secure plans both offer the option to use encryption.

With the Nextcloud Single Secure plan the server-side encryption already comes with the plan, and you also have the option to enable/disable E2E whenever you’d like or need.

On the other hand the Nextcloud Admin plan allows for more customization in regards to the server-side encryption (you can choose to enable it during the order process at no extra costs), while the option to enable/disable E2E at any time remains the same as in Single Secure.

I am stuck between Nextcloud Single Secure and Nextcloud Admin plans. Which should I choose?

The Nextcloud Single Secure plan is perfect for a more demanding single user, who wishes to up the security on their own, private account, but has no interest (or knowledge) on managing it.

Nextcloud Admin on the other hand offers the ability to add additional users to your account, as well as manage their accounts in whichever way you choose. That includes installing any available app and also setting up permissions on which user can use which app/file etc…

 

I already have an Nextcloud Single account and now I would like to upgrade it to the Nextcloud Single Secure plan. Why can't the upgrade be performed directly on my existing account?

The Nextcloud Single Secure and Nextcloud Single plans are located on different servers. This is manly because the Nextcloud Single Secure has server-side encryption already enabled.

Don’t worry that doesn’t mean your existing account, along with your data is marooned forever. It just means a direct upgrade is not possible.

What is possible is to transfer the data from your existing account to the new one manually, or simply setting up your new Nextcloud Single Secure account to sync your data from the same folder.

Can I use (register) my own domain for my Nextcloud account?

Yes. Nextcloud Admin plans allows you to register a new domain, transfer your own domain from another registrar or use your existing domain.

I would like to use my own, private domain, but I am completely new to this. What are my options?

The fastest and easiest way to get your own, private domain is to register with our subdomain through the order form (choosing the last option for webo.family). We’ll handle setting up your DNS records, as well as the SSL certificate for free.

However if you wish to register completely new domain and setting up DNS records sounds like rocket science to you, don’t worry. You’ll receive an email with all the details on how to do it.

And if somehow you still manage to get lost during the process… don’t hesitate to contact us! Our friendly support will step right in and help you find your way again.

Do you sell or give access to my data to third party?

No! Nextcloud is a totally private and secure home for your data! We will never sell or disclose any of your data stored in your Nextcloud with the third party!

Nextcloud Admin VPS

Do I get SSH access to the server?

Yes. You will get a direct SSH access to the server and web GUI for server commands (reboot, shutdown…).

That means you can manage your server and server level configuration by yourself. If you need help, check out our Managed offer.

Does my Nextcloud Admin VPS automatically include regular backups?

Yes. Nextcloud Admin VPS does include daily backups.

If yes, how often is my Nextcloud Admin VPS backed up?

Backups are done once per day and are kept by our default backup policy: last 7 days, 4 weekly backups, 3 monthly backups.

If I were to need to restore my VPS from a backup, what would I do?

For a restore, please contact us. Usually clients only need something small to be restored and this can not be done by client.

If I change the SSH access for my VPS, so that only my SSH key is valid, would that prevent backups from being made?

You can change SSH keys as this represents no issue regarding backups – these are made by hypervisor regardless of its settings and content.

Nextcloud Admin Dedicated

Is it possible to migrate my current server to webo.cloud?

A server can be migrated, however as an extra service it comes with additional costs. If you want to know more please contact us.

 

Is a management panel available?

Yes. You can control your dedicated server from your Client Area, where you can also access it’s statistical data and resource usage.

ownCloud

Can I use (register) my own domain for my ownCloud account?

Yes. ownCloud Admin plans allows you to register a new domain, transfer your own domain from another registrar or use your existing domain.

I would like to use my own, private domain, but I am completely new to this. What are my options?

The fastest and easiest way to get your own, private domain is to register with our subdomain through the order form (choosing the last option for webo.family). We’ll handle setting up your DNS records, as well as the SSL certificate for free.

However if you wish to register completely new domain and setting up DNS records sounds like rocket science to you, don’t worry. You’ll receive an email with all the details on how to do it.

And if somehow you still manage to get lost during the process… don’t hesitate to contact us! Our friendly support will step right in and help you find your way again.

Do you sell or give access to my data to a third party?

No! ownCloud offers a totally private and secure home for your data!

Webo.cloud will never sell or disclose any of your data stored in your ownCloud account with a third party!

For more info on privacy, please check out our Privacy Policy or Privacy at Webo pages.

ownCloud Admin VPS

Do I get SSH access to the server?

Yes. You will get a direct SSH access to the server and web GUI for server commands (reboot, shutdown…).

That means you can manage your server and server level configuration by yourself. If you need help, check out our Managed offer.

Does my ownCloud Admin VPS automatically include regular backups?

Yes. ownCloud Admin VPS does include daily backups.

If yes, how often is my ownCloud Admin VPS backed up?

Backups are done once per day and are kept by our default backup policy: last 7 days, 4 weekly backups, 3 monthly backups.

If I were to need to restore my VPS from a backup, what would I do?

For a restore, please contact us. Usually clients only need something small to be restored and this can not be done by client.

If I change the SSH access for my VPS, so that only my SSH key is valid, would that prevent backups from being made?

You can change SSH keys as this represents no issue regarding backups – these are made by hypervisor regardless of its settings and content.

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